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The customer serves thousands of customers worldwide and is a leading provider of application development, consulting services, product development and cloud hosting. Their customer base consists a number of verticals including government, financial, energy, healthcare, manufacturing, retail and media.
The customer needed to solve two challenges:

Firstly,meet a compliance requirement mandating that the company’s privileged administrator access be controlled, monitored and audited and demonstrate that administrators were not accessing customer data.

Secondly, Meet an SLA requirement that the company could document that system administrator’s had not accessed customer data and provide a defensible audit trail for compliance and liability purposes.

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