Deployments

Since the inception of the new EU General Data Protection Regulation encryption has been at the forefront of every organisations security strategy.

The new EU rules encourage privacy-friendly techniques such as encryption and data protection by design and by default and HANDD advises many organisations to deploy strong encryption tools in order to ensure compliance with EU GDPR.

EU GDPR

A large Commercial Banking organisation needed help with controlling access to secure servers giving end users access to PCI data on remote Linux/Unix servers in a controlled way.

HANDD used an Identity solution connecting user identity to the secure access method to tie user access back to Active Directory and give the company control over unauthorised access, and visibility over all sessions and connections within the organisation.

A Large Commercial Bank

A UK-based NHS Trust needed to securely exchange sensitive patient records with employees and third parties.

We deployed a Managed File Transfer solution, interacted with by more than 50,000 users on a daily basis and scripted automated events to facilitate adherence to strict file transfer schedules and SLAs.

A UK-based NHS Trust

The benefits of being a valued HANDD customer continue long after training has finished and your users are all happily working with your new systems. The Technical Support Team provide existing customers across the world.

Why Choose HANDD Support Services?

Comprehensive Coverage: HANDD provides expert Level 1 and 2 support alongside vendor services. Only 5% of tickets needed vendor escalation this year—proof of our team’s efficiency.

Faster SLAs: We offer superior SLAs compared to vendors, ensuring quicker response and resolution.

Proven Expertise: With experience supporting hundreds of UK customers, HANDD delivers deep product knowledge and effective solutions.

UK-Aligned Support: Our helpdesk operates during UK business hours for timely, convenient assistance.

Vendor Access: We maintain direct communication with vendors, offering clients roadmap insights and updates.

Support
Overview

Our priority is fixing your problems as quickly and efficiently as possible, helping you to keep your data security working water tight. We don’t go in for using cyber-related jargon and terms designed to scare. Our highly qualified and experienced staff will explain technical details and specialist knowledge in a clear and concise way, taking the fear out of the unknown and supporting you in making the right decisions for your business.

HANDD have been named as a supplier on Crown Commercial Service’s G Cloud 14 framework for support services relating to Fortra’s Managed File Transfer, Fortra’s Classification and Data Classification Suites, Progress MoveIT and Spirion Sensitive Data Manager.

Support
Support Options

Standard Support Plan

  • Telephone Support: 8am to 6pm
  • Email Support: 8am to 6pm
  • Monday to Friday

Premium Support Plan

  • Telephone Support: 24/7
  • Email Support: 24/7
  • 365 days a year
Support
Benefits

– Software maintenance, which provides all major upgrades and minor upgrades that are publically released during the term of the agreement at no additional charge
– Issues reported by telephone or email are assigned a service ticket and recorded on our central database, then assigned to one of our Technical Support Engineers to follow up\
– Service tickets are not closed until all parties agree that the issue reported has been resolved satisfactorily
– A committed team with extensive technical software support knowledge and experience

Advantages Beyond Standard Vendor Support

Better Pricing: As a value-added reseller, HANDD often secures more competitive deals than buying direct.
Multi-Vendor Expertise: We understand various technologies, helping resolve file transfer issues and guide system integration.
Regulatory Know-How: Our GDPR and DORA expertise keeps UK and EU customers compliant.
Unbiased Advice: As vendor-agnostic specialists, we offer objective, trend-driven recommendations to stay competitive

Support
Existing Customers

Existing Customers

Visit our Online Support Centre here

HANDD also provides accredited professional services with “boots on the ground” in the UK and Europe. Support through HANDD ensures that any additional services you may require are easily identified, and smoothly scoped and delivered.

Our Partners

We work with leading vendors to supply powerful and reliable data security solutions.

What Our Customers Say

“HANDD have always been supportive in dealings with the many CSC accounts where GlobalSCAPE has been installed. Nothing is ever too much trouble.”

Gill Douglas

Enterprise Application & Intelligence, CSC

suzuki logo , a HANDD customer, data security and protection experts

“All my experiences with HANDD have been very positive! From my first dealings with Laura who responded to all questions quickly and in detail to my latest working with various members of the Support Team who all are eager to assist and give a working solution.”

Darrel Leech

Suzuki

Lufthansa systems logo , a HANDD customer, data security and protection experts

“It has been awesome working with HANDD staff during the trial and implementation period. They show such professionalism and dedication. We love the product very much. I would like to say a big THANK YOU to Chee Wai Tan for his enthusiasm and commitment toward Lufthansa Systems APAC.”

Iskandar Omar

Lufthansa Systems Asia Pacific Pte Ltd.

hargreaves lansdown logo , a HANDD customer, data security and protection experts

“We find both the level support and response times meets the requirements of our business at present and are very happy with what we have been provided with up to now. There always seems to be someone with the knowledge required or able to put us in touch the correct person if not whether it be a sales or technical issue.”

David Condron

UNIX Team, Hargreaves Lansdown

“Our work with HANDD Business Solutions for support with GlobalSCAPE [EFTP & Mail Express] has been beyond our expectations in terms of customer service, they are always quick to respond and never fail to resolve an issue. Over the years they have provided us support with application upgrades, server migrations & supplying accurate information relating to projects. HANDD are without exception very professional and it has been a pleasure working with the company.”

Martin Petty

QBE [CSC]

“I’ve been extremely happy with all my dealings with HANDD. They’ve always been very quick to respond to any technical issues and the advice has been spot-on. It comes across that they use and understand the GoAnywhere software very well.”

Stephen Harcourt

HR Wallingford

“GlobalSCAPE support was always an issue to us due to us being in a different time zone. Since working with HANDD, this is no longer an issue. HANDD are very prompt and professional when dealing with clients. Engineers like Chee Wai Tan always provide professional feedback, follow up, provide guidance as well as technical knowhow when we need this. We are a happy client and looking forward to working with HANDD further.”

Danny Poon

Ascender