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The main challenge for DLLR was transferring sensitive data in a secure and reliable fashion. In addition, each DLLR “trading partner” required different file formats such as fixed width, Excel, CSV or the increasingly popular XML format.

It was becoming very difficult to immediately develop and implement an efficient and reliable process for the growing number of new daily tasks. Manually handling these multiple file transfers left little time for training staff on new software and procedures. The evident need for an automated and secure managed file transfer solution came around the same time as a new Maryland State law. The new law would require DLLR Mortgage Lending licensees to register with a central federal agency. This new, high-visibility requirement was already on top of the many unique information transfer requests for other private entities and public agencies.

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