Globalscape RBFCU Enhanced File Transfer Case Study
RBFCU’s vice president of Information Systems, Charles Beierle, sought an easier way to send sensitive files both inside the organization and externally to vendors. Like many financial institutions, RBFCU had a number of vendors with whom they needed to interact seamlessly to ensure its members’ needs were met.
Historically, RBFCU used a largely endpoint-centric transfer strategy built independent of other processes and use cases. This method lacked transparency; it did not allow IT staff any visibility about the transfer performance, there was no user-friendly way to check if a file had been received, and many retransfers were a manual process.
Any software purchased would need to be able to work with file transfers inside the organization as well as with external customers via the Internet. Both server-to-server and person-to-person file transfers were needed. Additionally, RBFCU often sent files as large as 20-50 MB, which their traditional email infrastructure was ill-equipped to handle.
Complete the form to download this resource in full.
|
Our Partners
We work with leading vendors to supply powerful and reliable data security solutions.
What Our Customers Say
“HANDD have always been supportive in dealings with the many CSC accounts where GlobalSCAPE has been installed. Nothing is ever too much trouble.”
Gill Douglas
Enterprise Application & Intelligence, CSC
“All my experiences with HANDD have been very positive! From my first dealings with Laura who responded to all questions quickly and in detail to my latest working with various members of the Support Team who all are eager to assist and give a working solution.”
Darrel Leech
“It has been awesome working with HANDD staff during the trial and implementation period. They show such professionalism and dedication. We love the product very much. I would like to say a big THANK YOU to Chee Wai Tan for his enthusiasm and commitment toward Lufthansa Systems APAC.”
Iskandar Omar
Lufthansa Systems Asia Pacific Pte Ltd.
“We find both the level support and response times meets the requirements of our business at present and are very happy with what we have been provided with up to now. There always seems to be someone with the knowledge required or able to put us in touch the correct person if not whether it be a sales or technical issue.”
David Condron
UNIX Team, Hargreaves Lansdown
“Our work with HANDD Business Solutions for support with GlobalSCAPE [EFTP & Mail Express] has been beyond our expectations in terms of customer service, they are always quick to respond and never fail to resolve an issue. Over the years they have provided us support with application upgrades, server migrations & supplying accurate information relating to projects. HANDD are without exception very professional and it has been a pleasure working with the company.”
Martin Petty
“I’ve been extremely happy with all my dealings with HANDD. They’ve always been very quick to respond to any technical issues and the advice has been spot-on. It comes across that they use and understand the GoAnywhere software very well.”
Stephen Harcourt
“GlobalSCAPE support was always an issue to us due to us being in a different time zone. Since working with HANDD, this is no longer an issue. HANDD are very prompt and professional when dealing with clients. Engineers like Chee Wai Tan always provide professional feedback, follow up, provide guidance as well as technical knowhow when we need this. We are a happy client and looking forward to working with HANDD further.”
Danny Poon
