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The organization had strong network defenses, but also many mobile users. A Virtual Private Network (VPN) was in place, but users were not diligent in using it. Enforcing controls on users that were not connected to the network was impossible. The training program failed, because it was a specific event rather than an ongoing process. When people used data,. their focus was on the task, not on the training from months ago.

The managed healthcare provider’s business also required many users to travel with data. Medical personnel moved between facilities, claims agents traveled to visit clients, and many workers brought their laptops home each night. These users required the ability to connect to other networks.

The company needed to change user behavior when interacting with sensitive data, reinforce existing policies as data was used, and create a culture that held users accountable for their actions.

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