Hypercare by HANDD Rapid-access engineering and expert services – when you need them most. | HANDD Business Solutions

Deployments

A Government charity organisation wanted to classify their data and understand where that classified data was stored and who had access to it.

HANDD deployed Data Classification and Data Governance to work in tandem. By classifying their data the organisation was able to apply sensitivity whilst a Data Governance solution meant that using metadata tags they could see who was accessing sensitive content and where it was stored.

A Government Charity

A large Financial Body needed help with logical access to secure systems ensuring multi factor authentication is used.

HANDD helped to select a solution that allowed them to authenticate access via IAM and use multifactor authentication when needed for secure solutions.

A Large Financial Body

A large Financial organisation needed to securely provision end user access to 3rd party applications via Single Sign On.

We helped them to select an Identity solution that allowed application access provision and tied it to Active Directory within the organisation for an agile and flexible solution to provision access and remove access as and when needed.

A Large Financial Organisation

Your Challenge:
Delays, paperwork, and uncertainty when time is critical.

Traditional professional services often require long lead times, detailed statements of work, budget approvals, and PO processing – all before work begins. This slows down your response to time-sensitive issues, small-but-important tasks, or critical upgrades.

Our Solution:
Hypercare is a flexible, call-off style professional services retainer that allows you to pre-purchase a bundle of expert support days from HANDD – ready to use whenever needed.

Unlike traditional models, Hypercare eliminates lengthy procurement and approval cycles, so our engineers can step in fast when required.

Hypercare by HANDD<br><p style="font-size: 20px;"> Rapid-access engineering and expert services – when you need them most.

Your Hypercare Package

Covers:

Access to a designated HANDD Technical Specialist
Scoping calls for every full-day booking, scheduled in advance
Familiarity with your environment, systems, and challenges
Availability for:

– Consultancy & technical guidance
– Professional services work
– Health checks
– Upgrades & migrations
– Pre-implementation assessments
– Training sessions

Scoping calls (during working hours) allow alignment, planning, and best-practice sharing ahead of weekend or out-of-hours work.

Hypercare by HANDD<br><p style="font-size: 20px;"> Rapid-access engineering and expert services – when you need them most.

Key Benefits

Why Choose Hypercare?

Fast-track access to engineer – no waiting weeks for resourcing
Simplified procurement – remove the overhead of SoWs and POs
Cost-effective – reduced day rates with rollover of unused time
Guaranteed support – predictable access to expert resource
Peace of mind – ideal for unplanned upgrades or capacity cover

A flexible, bundled professional services solution designed to reduce delays, simplify procurement, and guarantee expert resource availability – tailored to your environment.

Hypercare by HANDD<br><p style="font-size: 20px;"> Rapid-access engineering and expert services – when you need them most.

Designed Around Your

Operations

Engineering time can be booked midweek or weekends, including overnight to align with various time zones.

Flexible cover up to 365 days a year.

All engineers are Senior Analyst level or above – escalation paths built-in.

It’s ideal for:
• Unexpected issues that require fast technical input
• Small, scoped tasks not worth raising full SoWs for
• Planned upgrades with short notice
• Capacity gaps caused by illness, holidays, maternity, and so on

Hypercare by HANDD<br><p style="font-size: 20px;"> Rapid-access engineering and expert services – when you need them most.

Ready to take control

of your

support needs?

Ensure expert help is just a call away – no delays, no hassle.

Click here to book a 30min discovery call about bundling Hypercare into your service today.

Alternatively, contact Matt Parkinson on matt.parkinson@handd.co.uk or
+44 (0)7779 150 169

Our Partners

We work with leading vendors to supply powerful and reliable data security solutions.

What Our Customers Say

“HANDD have always been supportive in dealings with the many CSC accounts where GlobalSCAPE has been installed. Nothing is ever too much trouble.”

Gill Douglas

Enterprise Application & Intelligence, CSC

“All my experiences with HANDD have been very positive! From my first dealings with Laura who responded to all questions quickly and in detail to my latest working with various members of the Support Team who all are eager to assist and give a working solution.”

Darrel Leech

Suzuki

“It has been awesome working with HANDD staff during the trial and implementation period. They show such professionalism and dedication. We love the product very much. I would like to say a big THANK YOU to Chee Wai Tan for his enthusiasm and commitment toward Lufthansa Systems APAC.”

Iskandar Omar

Lufthansa Systems Asia Pacific Pte Ltd.

“We find both the level support and response times meets the requirements of our business at present and are very happy with what we have been provided with up to now. There always seems to be someone with the knowledge required or able to put us in touch the correct person if not whether it be a sales or technical issue.”

David Condron

UNIX Team, Hargreaves Lansdown

“Our work with HANDD Business Solutions for support with GlobalSCAPE [EFTP & Mail Express] has been beyond our expectations in terms of customer service, they are always quick to respond and never fail to resolve an issue. Over the years they have provided us support with application upgrades, server migrations & supplying accurate information relating to projects. HANDD are without exception very professional and it has been a pleasure working with the company.”

Martin Petty

QBE [CSC]

“I’ve been extremely happy with all my dealings with HANDD. They’ve always been very quick to respond to any technical issues and the advice has been spot-on. It comes across that they use and understand the GoAnywhere software very well.”

Stephen Harcourt

HR Wallingford

“GlobalSCAPE support was always an issue to us due to us being in a different time zone. Since working with HANDD, this is no longer an issue. HANDD are very prompt and professional when dealing with clients. Engineers like Chee Wai Tan always provide professional feedback, follow up, provide guidance as well as technical knowhow when we need this. We are a happy client and looking forward to working with HANDD further.”

Danny Poon

Ascender