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Let HANDD's experts manage every aspect of your MFT file operations — from workflow automation and partner onboarding to monitoring, error handling, and compliance reporting. You focus on business outcomes; we handle everything in between.
A fully managed operational layer on top of your existing MFT platform — HANDD takes ownership of the day-to-day running of your file transfer environment.
HANDD owns and executes all routine and complex file operation tasks within your MFT platform on your behalf.
Works across GoAnywhere MFT, Globalscape, MoveIt, Stonebranch, Couchdrop, and other leading MFT platforms — no migration required.
Continuous governance, audit trail management, and compliance checks embedded into every operation we run.
Defined response and resolution times for incidents, changes, and onboarding requests — all under a single service agreement.
File Operations as a Service covers every operational dimension of your MFT environment.
Design, schedule, and maintain all file transfer workflows from end to end.
Onboard, configure, and lifecycle-manage all trading partners and users.
24/7 proactive monitoring and SLA-backed incident resolution.
Conditional routing, format translation, encryption, and scripting.
Full audit trails, regulatory reports, and monthly operational packs.
Platform tuning, patching coordination, housekeeping, and DR support.
HANDD embeds into your MFT environment and takes over operational responsibility through a proven five-phase engagement model.
Audit existing workflows, partners, and configurations.
Build and document all transfer jobs and routing logic.
Onboard, configure, and maintain trading partners.
24/7 job monitoring and proactive incident triage.
Monthly reviews, performance reporting, continuous improvement.
A structured approach that ensures smooth service transition with minimal disruption to your operations.
HANDD conducts a full audit of your existing MFT environment: jobs, partners, protocols, configurations, and compliance posture.
We document, baseline, and assume responsibility for operations. Runbooks are created and access is provisioned for the HANDD team.
HANDD operates your MFT environment daily, delivering against SLAs with continuous improvement and regular reporting to your team.
Six core operational pillars, each fully managed by HANDD's certified MFT engineers. Expand each pillar to explore included activities.
See how a fully managed operations service stacks up against other approaches to running your MFT environment.
| Capability | FileOpsaaS (HANDD) | In-House Team | Basic MSP | DIY + MFTaaS |
|---|---|---|---|---|
| Workflow Design & Build | HANDD Managed | Customer Resource | Partial | Customer Resource |
| Partner Onboarding | HANDD Managed | Customer Resource | Partial | Customer Resource |
| 24/7 Monitoring | Included | High Cost | Limited | Not Included |
| Incident Management | HANDD Owned | Customer Owned | Reactive Only | Customer Owned |
| File Transformation | Included (Pro+) | Dev Effort | Not Included | Not Included |
| Compliance Reporting | Automated | Manual Effort | Not Included | Customer Managed |
| Time to Onboard | 1–2 Weeks | 3–6 Months (hire) | 4–6 Weeks | 2–4 Weeks |
| MFT Expertise Level | Certified Specialists | Variable | Generalist | Variable |
| Pricing Model | Subscription | Headcount + Tools | Contract | Hybrid |
Designed for organisations where MFT operations are critical but overstretching internal teams.
Manage HL7, FHIR, and EDI file flows securely across clinical partners, labs, and insurers — with full HIPAA audit trail managed by HANDD.
Automate high-volume payment, settlement, and regulatory file exchanges with PCI-compliant operations and non-repudiation tracking.
Streamline EDI-based supplier communications, logistics files, and inventory feeds with fully managed partner onboarding at scale.
Support high-volume B2B integration with marketplace partners, 3PLs, and ERP systems without growing your operations headcount.
Gain enterprise-grade MFT operations capability on a subscription basis — no need to hire, train, or retain specialist staff.
HANDD takes on the operational burden of managing hundreds of trading partners, diverse protocols, and intricate routing logic.
Combine HANDD's File Operations as a Service with our MFTaaS platform for a truly end-to-end managed file transfer experience.
HANDD hosts, manages, and maintains your MFT platform infrastructure — patching, HA, DR, and scaling included.
HANDD manages all workflows, partners, monitoring, transformations, and compliance on top of your MFT platform.
No infrastructure to manage, no operations to run. HANDD handles everything from server to workflow.
One contract, one invoice, one point of accountability. Predictable OpEx with no hidden costs.
A single HANDD team covers both infrastructure and operational issues — no finger-pointing between vendors.
Free your team from day-to-day MFT operations so they can focus on strategic initiatives.
New trading partners connected and operational in days, not weeks — managed entirely by HANDD.
Round-the-clock monitoring and SLA-backed resolution without the cost of building an internal NOC.
Subscription pricing replaces unpredictable headcount and tooling costs with a fixed monthly fee.
Access a team of certified specialists with deep platform knowledge across all major MFT vendors.
Monthly reviews, performance reporting, and proactive optimisation recommendations built into the service.
