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Rapid-access engineering and expert services – when you need them most.
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Your Challenge: Traditional professional services often require long lead times, detailed statements of work, budget approvals, and PO processing – all before work begins. This slows down your response to time-sensitive issues, small-but-important tasks, or critical upgrades. Our Solution: Unlike traditional models, Hypercare eliminates lengthy procurement and approval cycles, so our engineers can step in fast when required. |
– Consultancy & technical guidance Scoping calls (during working hours) allow alignment, planning, and best-practice sharing ahead of weekend or out-of-hours work. |
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Why Choose Hypercare?
A flexible, bundled professional services solution designed to reduce delays, simplify procurement, and guarantee expert resource availability – tailored to your environment. |
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Engineering time can be booked midweek or weekends, including overnight to align with various time zones. Flexible cover up to 365 days a year. All engineers are Senior Analyst level or above – escalation paths built-in. It’s ideal for: |
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Ensure expert help is just a call away – no delays, no hassle. Click here to book a 30min discovery call about bundling Hypercare into your service today. Alternatively, contact Matt Parkinson on matt.parkinson@handd.co.uk or |
We work with leading vendors to supply powerful and reliable data security solutions.
“HANDD have always been supportive in dealings with the many CSC accounts where GlobalSCAPE has been installed. Nothing is ever too much trouble.”
Enterprise Application & Intelligence, CSC
“All my experiences with HANDD have been very positive! From my first dealings with Laura who responded to all questions quickly and in detail to my latest working with various members of the Support Team who all are eager to assist and give a working solution.”
Suzuki
“It has been awesome working with HANDD staff during the trial and implementation period. They show such professionalism and dedication. We love the product very much. I would like to say a big THANK YOU to Chee Wai Tan for his enthusiasm and commitment toward Lufthansa Systems APAC.”
Lufthansa Systems Asia Pacific Pte Ltd.
“We find both the level support and response times meets the requirements of our business at present and are very happy with what we have been provided with up to now. There always seems to be someone with the knowledge required or able to put us in touch the correct person if not whether it be a sales or technical issue.”
UNIX Team, Hargreaves Lansdown
“Our work with HANDD Business Solutions for support with GlobalSCAPE [EFTP & Mail Express] has been beyond our expectations in terms of customer service, they are always quick to respond and never fail to resolve an issue. Over the years they have provided us support with application upgrades, server migrations & supplying accurate information relating to projects. HANDD are without exception very professional and it has been a pleasure working with the company.”
QBE [CSC]
“I’ve been extremely happy with all my dealings with HANDD. They’ve always been very quick to respond to any technical issues and the advice has been spot-on. It comes across that they use and understand the GoAnywhere software very well.”
HR Wallingford
“GlobalSCAPE support was always an issue to us due to us being in a different time zone. Since working with HANDD, this is no longer an issue. HANDD are very prompt and professional when dealing with clients. Engineers like Chee Wai Tan always provide professional feedback, follow up, provide guidance as well as technical knowhow when we need this. We are a happy client and looking forward to working with HANDD further.”
Ascender
