We understand File Transfer and how data flows as well as the operational and security requirements you have as an organisation.  HANDD Support gives you access to highly trained, responsive, and knowledgeable Support Engineers.

SUPPORT OFFERINGS

Choose from 3 levels of support to meet your needs:

Standard
9:00am-17:30pm, Monday through Friday, excluding holidays via Web, phone, and email

Premium
24 x 7 support via Web, phone, and email

Flexible
This is a Hybrid model that offers the flexibility to meet your needs as they change and ensure you have the ability to gain support when you want it.

This model is based on HANDD credits.

You purchase a number of Service Credits up front that are valid for a year (min block of 10). You will then be able to undertake a number of activities ad-hoc (training, consultancy for example) or gain support against these service credits.

Training per day
15 Service Credits

Implementation per day
10 Service Credits

Product update features and consultancy per day
10 service credits

Remote configuration (Webex) per day
8 service credits

Support (per instance) M-F, 9am-6pm
2 service credits

Support (per instance) 24 x 7 x 365
4 service credits

Support Request Form